COOKIE POLICY

INVESTTRADE CANARIAS SL informs about the use of cookies on its website: https://www.hi-investcanarias.com/

What are cookies?

Cookies are files that can be downloaded to your computer through web pages. They play an essential role in providing numerous information society services. Among other functions, they allow a website to store and retrieve information about a user’s browsing habits or their computer and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

Types of cookies

Depending on who manages the domain from where the cookies are sent and processes the data obtained, two types can be distinguished:

– Own cookies: These are sent to the user’s terminal equipment from a computer or domain managed by the publisher itself and from which the service requested by the user is provided.

– Third-party cookies: These are sent to the user’s terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies.

If the cookies are installed from a computer or domain managed by the publisher itself, but the information collected through them is managed by a third party, they cannot be considered as own cookies.

There is also a second classification according to the length of time they remain stored in the client’s browser, which can be:

– Session cookies: Designed to collect and store data while the user accesses a web page. They are typically used to store information that only needs to be preserved for the service requested by the user on a single occasion (e.g., a list of purchased products).

– Persistent cookies: The data remains stored in the terminal and can be accessed and processed for a period defined by the cookie’s owner, which can range from a few minutes to several years.

Finally, there is another classification with five types of cookies according to the purpose for which the data obtained is processed:

– Technical cookies: Those that allow the user to navigate through a website, platform, or application and use the various options or services that exist on it, such as controlling traffic and data communication, identifying the session, accessing parts of restricted access, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the broadcast of videos or sound, or sharing content through social networks.

– Personalization cookies: Allow the user to access the service with some general characteristics predefined based on a series of criteria in the user’s terminal such as the language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, etc.

– Analysis cookies: Allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in measuring the activity of the websites, application, or platform and for the profiling of user navigation of these sites, applications, and platforms, in order to make improvements based on the analysis of the usage data made by the users of the service.

– Advertising cookies: Allow the most efficient management possible of advertising spaces.

– Behavioral advertising cookies: Store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows developing a specific profile to display advertising based on it.

– External social network cookies: Used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated only for the users of these social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

Deactivation and deletion of cookies

You have the option to allow, block, or delete the cookies installed on your computer by configuring the options of the browser installed on your computer. By disabling cookies, some of the services available may no longer be operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the browser’s Help menu where you can find instructions. The user may at any time choose which cookies they want to function on this website. You can allow, block, or delete the cookies installed on your computer by configuring the options of the browser installed on your computer:

– Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies

– Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia

– Chrome: https://support.google.com/accounts/answer/61416?hl=es

– Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/

– Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html

Additionally, you can also manage the storage of cookies in your browser through tools like the following:

– Ghostery: www.ghostery.com/

– Your online choices: www.youronlinechoices.com

Acceptance of the Cookie Policy

https://www.hi-investcanarias.com/es/ assumes that you accept the use of cookies. However, it displays information about its Cookie Policy at the bottom or top of any portal page with each login so that you are aware.

With this information, it is possible to carry out the following actions:

– Accept cookies. This notice will not be displayed again when accessing any page of the portal during the current session.

– Close. The notice is hidden on this page.

– Modify your configuration. You can learn more about what cookies are, know the Cookie Policy, and modify the configuration of your browser.

Cookies used on https://www.hi-investcanarias.com

Below are the cookies that are being used in this portal as well as their type and function:

SPAM protection

This type of service analyses the traffic of this Application, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.

Google reCAPTCHA (Google Ireland Limited)

Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data processed: answers to questions, clicks, keypress events, motion sensor events, mouse movements, scroll position, touch events, Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_GRECAPTCHA: duration of the session
rc::a: indefinite
rc::b: duration of the session
rc::c: duration of the session

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralised fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google Ireland Limited) 

Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Tracker.

Place of processing: Ireland – Privacy Policy.

Other activities involving the use of Trackers

Functionality

This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User’s communication with the Owner.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, in order to contact and be contacted by this Application‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Facebook Messenger Customer Chat (Facebook Ireland Ltd)
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd
Personal Data processed: Data communicated while using the service, Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_fbp: 3 months

Tidio Live Chat widget (Tidio Ltd)
The Tidio Live Chat widget is a service for interacting with the Tidio live chat platform provided by Tidio Ltd.
Personal Data processed: Data communicated while using the service, Tracker and Usage Data.

Place of processing: United Kingdom – Privacy Policy.

Tag Management

This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralised fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Tracker.

Place of processing: Ireland – Privacy Policy.

Segment (Segment Inc.)

Segment is a tag management service provided by Segment.io, Inc.
Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

Storage duration:

__storejs__: indefinite
__tld__: duration of the session
ajs%3Acookies: duration of the session
ajs%3Atest: duration of the session
ajs_anonymous_id: 1 year
ajs_group_id: 1 year
ajs_group_properties: indefinite
ajs_user_id: 1 year
ajs_user_traits: indefinite
seg_first_url: 1 year
seg_first_utm: 1 year
segmentio*: indefinite

Experience

This Application uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.

Access to third-party accounts
This type of service allows this Application to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically, but require explicit authorisation by the User.

Youtube account access (Google LLC)
This service allows this Application to connect with the User’s account on Youtube, provided by Google LLC.
Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

     Content commenting

Content commenting services allow Users to make and publish their comments on the contents of this Application.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

Facebook Comments (Facebook Ireland Ltd)
Facebook Comments is a content commenting service provided by Facebook Ireland Ltd enabling the User to leave comments and share them on the Facebook platform.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualisation service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

YouTube video widget (Privacy Enhanced Mode) (Google Ireland Limited)
YouTube is a video content visualisation service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.
This widget is set up in a way that ensures that YouTube won’t store information and cookies about Users on this Application unless they play the video.
Personal Data processed: Tracker, Universally unique identifier (UUID) and Usage Data.

Place of processing: Ireland – Privacy Policy.

YouTube video widget (Google Ireland Limited)
YouTube is a video content visualisation service provided by Google Ireland Limited that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

PREF: 8 months
VISITOR_INFO1_LIVE: 8 months
YSC: duration of the session

Video Vimeo (Vimeo, LLC)
Vimeo is a video content visualisation service provided by Vimeo, LLC that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy.

Storage duration:

player: 1 year
vuid: 2 years

Font Awesome (Fonticons, Inc. )
Font Awesome is a typeface visualisation service provided by Fonticons, Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Trackers and Usage Data.

Place of processing: United States – Privacy Policy.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.

Facebook Like button and social widgets (Facebook Ireland Ltd)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook Ireland Ltd
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_fbp: 3 months
Measurement
This Application uses Trackers to measure traffic and analyse User behaviour to improve the Service.

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd that connects data from the Meta advertising network with actions performed on this Application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_fbp: 3 months
fr: 3 months

Google Ads conversion tracking (Google Ireland Limited)
Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on this Application.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

IDE: 2 years

test_cookie: 15 minutes

Google Analytics (Google Ireland Limited)
Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

AMP_TOKEN: 1 hour
_ga: 2 years
_gac*: 3 months
_gat: 1 minute
_gid: 1 day

WordPress Stats
WordPress Stats is an analytics service provided by Automattic Inc. or by Aut O’Mattic A8C Ireland Ltd., depending on how the Owner manages the Data processing.
Personal Data processed: Tracker and Usage Data.

Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.

Storage duration:

tk_tc: duration of the session
Meta Events Manager (Meta Platforms Ireland Limited)
Meta Events Manager is an analytics service provided by Meta Platforms Ireland Limited. By integrating the Meta pixel, Meta Events Manager can give the Owner insights into the traffic and interactions on this Application.
Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_fbp: 3 months

Google Analytics 4 (Google Ireland Limited)
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.
Personal Data processed: browser information, device information, session statistics, Trackers and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

_ga: 2 years
_ga_*: 2 years

Content performance and features testing (A/B testing)

The services contained in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of this Application.

Google Optimize (Google Ireland Limited)
Google Optimize is an A/B testing service provided by Google Ireland Limited (“Google”). Google may use Personal Data to contextualise and personalise the ads of its own advertising network.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

_gaexp: 3 months
_opt_awcid: 1 day
_opt_awgid: 1 day
_opt_awkid: 1 day
_opt_awmid: 1 day
_opt_expid: 10 seconds
_opt_utmc: 1 day

Marketing

This Application uses Trackers to deliver personalised marketing content based on User behaviour and to operate, serve and track ads.

Advertising
This type of service allows User Data to be utilised for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Application, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioural retargeting technique, i.e. displaying ads tailored to the User’s interests and behaviour, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.

Facebook Lookalike Audience (Facebook Ireland Ltd)
Facebook Lookalike Audience is an advertising and behavioural targeting service provided by Facebook Ireland Ltd that uses Data collected through Facebook Custom Audience in order to display ads to Users with similar behaviour to Users who are already in a Custom Audience list on the base of their past use of this Application or engagement with relevant content across the Facebook apps and services.
On the base of these Data, personalised ads will be shown to Users suggested by Facebook Lookalike Audience. Users can opt out of Facebook’s use of Trackers for ads personalisation by visiting this opt-out page.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

_fbp: 3 months

Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with.
In order to understand Google’s use of Data, consult Google’s partner policy.
This service uses the “DoubleClick” Cookie, which tracks use of this Application and User behaviour concerning ads, products and services offered. Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy.

Storage duration:

AID: 2 years
ANID: 2 years
Conversion: 3 months
DSID: 14 days
FCNEC: 1 year
FLC: 10 seconds
FPAU: 3 months
FPGCLAW: 3 months
FPGCLDC: 3 months
FPGCLGB: 3 months
IDE: 2 years
NID: 6 months
RUL: 1 year
TAID: 14 days
__gads: 2 years
__gsas: 2 years
_gac_: 3 months
_gac_gb_: 3 months
_gcl_au: 3 months
_gcl_aw: 3 months
_gcl_dc: 3 months
_gcl_gb: 3 months
_gcl_gf: 3 months
_gcl_ha: 3 months
id: 2 years
test_cookie: 15 minutes

Google Ads Similar audiences (Google Ireland Limited)

Similar audiences is an advertising and behavioural targeting service provided by Google Ireland Limited that uses Data from Google Ads Remarketing in order to display ads to Users with similar behaviour to Users who are already on the remarketing list due to their past use of this Application.
On the basis of this Data, personalised ads will be shown to Users suggested by Google Ads Similar audiences. Users who don’t want to be included in Similar audiences can opt out and disable the use of advertising Trackers by going to: Google Ad Settings. In order to understand Google’s use of Data, consult Google’s partner policy.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

AID: 2 years
ANID: 2 years
Conversion: 3 months
DSID: 14 days
FCNEC: 1 year
FLC: 10 seconds
FPAU: 3 months
FPGCLAW: 3 months
FPGCLDC: 3 months
FPGCLGB: 3 months
IDE: 2 years
NID: 6 months
RUL: 1 year
TAID: 14 days
__gads: 2 years
__gsas: 2 years
_gac_: 3 months
_gac_gb_: 3 months
_gcl_au: 3 months
_gcl_aw: 3 months
_gcl_dc: 3 months
_gcl_gb: 3 months
_gcl_gf: 3 months
_gcl_ha: 3 months
id: 2 years
test_cookie: 15 minutes

Remarketing and behavioural targeting

This type of service allows this Application and its partners to inform, optimise and serve advertising based on past use of this Application by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioural targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.

Facebook Remarketing (Facebook Ireland Ltd)
Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook Ireland Ltd that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

_fbp: 3 months
Facebook Custom Audience (Facebook Ireland Ltd)
Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook Ireland Ltd that connects the activity of this Application with the Facebook advertising network. Users can opt out of Facebook’s use of Trackers for ads personalisation by visiting this opt-out page.
Personal Data processed: email address and Tracker.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

_fbp: 3 months

Google Ad Manager Audience Extension (Google Ireland Limited)
Google Ad Manager Audience Extension is a remarketing and behavioural targeting service provided by Google Ireland Limited that tracks the visitors of this Application and allows selected advertising partners to display targeted ads across the web to them. In order to understand Google’s use of Data, consult Google’s partner policy.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

AID: 2 years
ANID: 2 years
Conversion: 3 months
DSID: 14 days
FCNEC: 1 year
FLC: 10 seconds
FPAU: 3 months
FPGCLAW: 3 months
FPGCLDC: 3 months
FPGCLGB: 3 months
IDE: 2 years
NID: 6 months
RUL: 1 year
TAID: 14 days
__gads: 2 years
__gsas: 2 years
_gac_: 3 months
_gac_gb_: 3 months
_gcl_au: 3 months
_gcl_aw: 3 months
_gcl_dc: 3 months
_gcl_gb: 3 months
_gcl_gf: 3 months
_gcl_ha: 3 months
id: 2 years
test_cookie: 15 minutes

Remarketing with Google Analytics (Google Ireland Limited)
Remarketing with Google Analytics is a remarketing and behavioural targeting service provided by Google Ireland Limited that connects the tracking activity performed by Google Analytics and its Trackers with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

test_cookie: 15 minutes
IDE: 2 years
_gcl_*: 3 months

Google Ads Remarketing (Google Ireland Limited)
Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google Ireland Limited that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie. In order to understand Google’s use of Data, consult Google’s partner policy. Users can opt out of Google’s use of Trackers for ads personalisation by visiting Google’s Ads Settings.
Personal Data processed: Tracker and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out.

Storage duration:

AID: 2 years
ANID: 2 years
Conversion: 3 months
DSID: 14 days
FCNEC: 1 year
FLC: 10 seconds
FPAU: 3 months
FPGCLAW: 3 months
FPGCLDC: 3 months
FPGCLGB: 3 months
IDE: 2 years
NID: 6 months
RUL: 1 year
TAID: 14 days
__gads: 2 years
__gsas: 2 years
_gac_: 3 months
_gac_gb_: 3 months
_gcl_au: 3 months
_gcl_aw: 3 months
_gcl_dc: 3 months
_gcl_gb: 3 months
_gcl_gf: 3 months
_gcl_ha: 3 months
id: 2 years
test_cookie: 15 minutes